Empowering customers to self-service
- Change orders / delivery times
- Report issues with order
- Change contact details
- Check status
Supplemented by robust tools for support staff
Workflow Management for call center staff
- Auto-route calls / mails to specific teams
- Reconnect customers to the same staff to provide continuity
- Instant access to customer detail.
Dispute Management
Rule based dispute management system, providing different resolution paths for different customer segments (e.g. Gold vs. Silver customers).
Notifications
Ability to notify sub-groups of customers (e.g. “Deliveries delayed because of vehicle breakdown” sent to all impacted customers)
